Mon08.30 - 18.00
Tue08.30 - 18.00
Wed07.00 - 18.00
Thu08.30 - 18.00
Fri08.30 - 18.00
SatClosed
SunClosed

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Welcome to Dilston Medical Centre. Our Mission is to provide personal, friendly and patient centred care.

We hope you take your time to browse our website where you will find lots of useful information about the surgery and the services we offer. Our aim is to provide high quality medical care, advice and support to our patients delivered by qualified medical professionals and a well-trained support team.

We hope the information provided here will help you to make the best use of the range of healthcare services we provide. Our Reception staff will also be pleased to assist you in the surgery and by telephone.

Care Quality Commission Inspection September and October 2017


To Order a Prescription On-line

To order a prescription on-line click Here

You can also now book appointments and view your health records on-line.

Please ask Reception for an application form or click Here

 

To Order a Prescription by telephone

You can order a prescription by telephone on 0191 219 6975, between 8:30am and 6pm Monday to Friday.

 

Electronic Prescription Service (EPS)

We now provide the Electronic Prescription Service (EPS). If you currently collect your prescription from the GP, you will not have to visit your GP to pick up your paper prescription. Instead, your GP can send it electronically to the place you choose saving you time.  Prescriptions can be collected from any pharmacy near where you live, work or shop.

 

Prescriptions will be ready for collection 24 hours after an order is placed.  Please DO NOT contact the practice to see if your prescription is ready to collect.

Emergencies
In the case of a medical emergency at home dial 999.

You can dial 111 when you need medical help fast but it’s not an emergency. Calls to NHS 111 are FREE from landlines and mobiles.

 

Out of Hours
Out-of-hours is defined as weeknights from 6.30pm to 8.00am the following day, weekends from 6.30pm on Friday to 8.00am on Monday and Bank Holidays until 8.00am the next morning.

All out-of-hours care is provided by NHS 111. 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency. Calls to NHS 111 are FREE from landlines and mobiles.

Outside surgery hours, have a pen and paper ready and call the usual surgery number and listen to the message – it will tell you how to contact NHS 111. If you need to see a doctor and are able to travel by car, you may be asked to attend their clinic. If you are too unwell to travel, a doctor or paramedic may visit your home according to your medical needs.

 

Do I Really Need to see A Doctor?
Please only use the out-of-hours service if your medical condition is such that you cannot possibly wait until the Practice reopens. The provision of an out-of-hours service costs local health authorities a lot of money and its resources are stretched by inappropriate use, meaning that patients who really need attention have to wait longer.

Think about whether or not it could wait until the Practice reopens. Medical advice is available from the NHS 111 advice line (24 hrs) and calls to NHS 111 are FREE from landlines and mobiles.

Confidentiality & Medical Records:

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information:

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to John Blackburn.

Access to Records:

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through to John Blackburn. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints:

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact John Blackburn who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Zero Tolerance:

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.