Lisa
Introduction I coordinate the work of the Reception team through training, support and development. One of my key responsibilities is working to give patients the best possible experience.
Danielle
Introduction I support the technology and systems we use at the practice. This can include our telephone lines, computers and how we safely and securely hold patient data on our systems.
Luciena
Introduction I am responsible for the registration of new patients to the practice.
Paul
Introduction I am responsible for essential tasks like sending referrals and clinical letters, updating medical records, sending appointment reminders and other patient communications. I also have responsibility for updating the practice website.
Shailaja
Introduction I am responsible for the coding of clinical letters.
Shirley
Introduction A key part of our role is preparing the GPs’ patient lists for the day, and making sure all relevant records and information is available to the Doctors. I will also update patient records, and send various communications to patients, hospitals and others.